Privacy

Privacy Policy

How The Trader Network collects, uses and protects personal data when you use the platform. This policy is written to meet the UK GDPR and the EU GDPR.

1.Who we are

The Trader Network is a platform that helps venues and event organisers run multi-trader popup events. For the personal data described in this policy, The Trader Network is the data controller. Where an event organiser uploads information about their own traders, suppliers and contacts, that organiser is the controller of that information and The Trader Network acts as a processor on their behalf.

2.What we collect

We collect the information needed to run your account and your events:

  • Account details such as your name, organisation, email address and role.
  • Event information you enter, including dates, locations, stall options and pricing.
  • Trader and applicant details submitted through applications.
  • Supplier, council and support contacts you add to an event.
  • Documents you upload, such as insurance certificates, risk assessments and food safety records.
  • Technical data such as your IP address and basic logs, used to keep the service secure.

3.How we use it

We use personal data to:

  • Create and manage your account and sign you in securely.
  • Let you recruit traders, take applications and approve a line-up.
  • Collect and organise the documents needed for council submissions.
  • Work out estimates and build trader packs.
  • Keep the platform secure, prevent abuse and fix problems.
  • Meet our legal and regulatory obligations.

5.Where your data is stored

Your data is stored and processed within the European Union and the United Kingdom. We do not transfer personal data outside the EU and UK for storage.

Both regions provide protection under the GDPR, so your data stays within a framework that meets GDPR standards. If this ever needs to change, we will update this policy and put appropriate safeguards in place first.

6.Use of AI infrastructure

We may use artificial intelligence services to help operate and improve the platform, for example to assist with organising documents, drafting content or supporting features within the product.

Where AI processing is involved, it takes place on infrastructure located within the European Union. Your data is not sent to AI services outside the EU and UK.

We do not sell your personal data, and we do not allow third parties to use it to train their own general-purpose models. Any AI processing is carried out to deliver and improve the service to you.

7.Sharing your information

We share personal data only where it is needed to run an event or the service:

  • With the relevant parties to an event, such as the venue, organiser, approved traders, suppliers and the local council.
  • With service providers who host and support the platform within the EU and UK, under contract.
  • Where we are required to by law, or to protect our rights and the safety of others.

8.How long we keep it

We keep personal data for as long as your account is active and for as long as we need it to run events, meet legal and licensing requirements, and keep records of council submissions. When data is no longer needed, we delete it or anonymise it.

9.Your rights

Under the UK GDPR and EU GDPR you have the right to:

  • Access the personal data we hold about you.
  • Ask us to correct data that is wrong or incomplete.
  • Ask us to delete your data, where there is no legal reason to keep it.
  • Restrict or object to certain processing.
  • Receive your data in a portable format.
  • Withdraw consent where we rely on it.

To exercise any of these rights, contact us using the details below. You also have the right to complain to your data protection regulator, such as the Information Commissioner's Office (ICO) in the UK.

10.Cookies

We use essential cookies to sign you in, keep your session secure and protect against cross-site request forgery. These are needed for the platform to work. We do not use advertising cookies.

11.Security

We protect your data with measures including encrypted connections, hashed passwords, role-based access controls and a strict content security policy. Uploaded documents are stored so that they are not publicly accessible and can only be reached by people with the right permissions.

12.Changes to this policy

We may update this policy from time to time. When we make significant changes, we will update the date below and, where appropriate, let you know through the platform.

13.Contact us

If you have any questions about this policy or how we handle your data, contact us at privacy@thetradernetwork.co.uk.

Last updated 5 June 2026. This page is a general template and should be reviewed by your own legal adviser before you rely on it.